How to troubleshoot the Razer Katana when it is not working properly

| Answer ID: 6062
This answer shows you steps to troubleshoot the Razer Katana that is not working properly.

 

Step-by-step process on how to troubleshoot the Razer Katana that it is not working properly

Important: Proceed with due caution to avoid electric shocks.

  1. Ensure the Razer Katana is properly installed. See How to set up the Razer Katana for instructions.

  2. Check if the power cable is properly connected to the power outlet and the Razer Katana.

    Note: Use another power cable and power outlet if necessary.

  3. Ensure the motherboard and peripheral connectors are firmly connected.

  4. Ensure the Razer Katana's external switch is on.

    Note: You can reset the Razer Katana by switching it off in a short while then switch it back on.

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