Razer Audio Mixer does not work with Razer Synapse

Updated: 16-May-2025 | Answer ID: 6203

This article provides instructions on how to troubleshoot the Razer Audio Mixer issue with Razer Synapse.

Razer Audio Mixer | RZ19-03860 Support

 

When Razer Audio Mixer appears on the DASHBOARD of Razer Synapse, but no function is working inside the configurator, check the drivers and reinstall to resolve this issue.

 

Step-by-step process on how to fix Razer Audio Mixer issue with Razer Synapse

 

  1. Check if all virtual drivers have been detected and installed by Windows properly.

    1. Enter “Device Manager” from the Windows search bar.

    2. Click “Audio inputs and outputs”.

      Device Manager audio inputs and outputs

    3. Select “Game (Razer Audio Mixer)”. 

      Razer Audio Mixer under device manager

    4. Select “View” > “Device by connection”. A total of nine audio inputs or outputs will be displayed.

      Razer Audio Mixer inputs and outputs

      There is an existing driver installation issue if you see the following under Razer Audio Mixer:

    • Exclamation mark   Device Manager unknown device
    • Question mark  Device Manager other devices
    • The total number of channels is less than nine

  2. Recover the missing drivers by doing either of the following:

    1. Connect the Razer Audio Mixer directly to the computer, not through any USB hub.

    2. Connect the Razer Audio Mixer to another computer.

    3. Perform a clean reinstallation of Razer Synapse. See How to re-install Razer Synapse on Windows for more details.

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