To fix this issue, download and install this firmware.
- Ensure the laptop is plugged into a wall outlet and not just running on battery before proceeding.
- Save any open documents on your computer and close all other programs before attempting the update.
- Download the firmware from the link above. Right-click the .zip folder and choose to extract the files to your desired location to easily locate them.
- Follow the installation guide once the files are extracted and ready.
