How to troubleshoot and resolve a headset with no sound on the Razer Edge

Updated: 22-Sep-2025 | Answer ID: 6475
This answer will show you how to troubleshoot and resolve a headset with no sound on the Razer Edge.

 

Below are the steps to fix your Razer Edge that is not producing sound on your headset.

Note: Before you proceed, ensure the Razer Edge is up to date. Go to Settings > System update > Check for update.

Connection via Bluetooth

  1. Ensure both the headset and the Razer Edge have enough power.
  2. Ensure Razer Edge’s Bluetooth is enabled and properly paired to your headset.
  3. Test the headset on another Bluetooth-enabled device. If the headset is working on another device but the issue persists:
    1. Forget the paired connection from the Razer Edge.
    2. Perform a hard reset.
    3. Pair the headset to the Razer Edge again and check.
  4. If the issue persists, back up your files and perform a factory reset.

Connection via USB-C or 3.5 mm analog port adapter

  1. Ensure the audio settings are correct and the device is not muted.
  2. Max out “Media volume” for testing.

    screenshot highlighting the media volume setting under sound

  3. Ensure you are not connected to any Bluetooth-enabled audio device. Android disables the 3.5 mm analog port when a Bluetooth device is enabled.
  4. Perform a hard reset.
  5. Test the device by playing any music or video.
  6. If the issue persists, test the headset on another device. If the headset is working on another device, test another compatible audio device on the Razer Edge.
  7. If the issue persists, back up your files and perform a factory reset.

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