Razer Thresher headset and audio hub are connected but there is no audio (PS4 and Xbox One)

Updated: 15-Oct-2026 | Answer ID: 914
This article shows troubleshooting steps to resolve no audio through a Razer Thresher headset for PS4 or Xbox One when the headset and audio hub are already connected.

 

If you cannot hear audio through your Razer Thresher headset even though the headset and audio hub are connected, check the following first:

  • Make sure the headset is properly paired to the audio hub.

  • Make sure the optical cable is plugged securely from the optical input on the back of the audio hub to the optical output on the back of your console.

Then make sure the sound settings on your console are configured correctly.

Select your console

PlayStation 4

Applies to the Razer Thresher Ultimate for PS4 | RZ04-01590 and the Razer Thresher 7.1 for PS4 | RZ04-02230.

  1. Go to Settings > Sound and Screen > Audio Output Settings.

  2. Select “Digital Out (OPTICAL)”, and then select “Dolby Digital 5.1ch only”.

Xbox One

Applies to the Razer Thresher Ultimate for Xbox One | RZ04-01480 and the Razer Thresher for Xbox One | RZ04-02240.

  1. Go to All Settings > Display & Sound > Audio Output.

  2. Select "Bitstream Out" under Optical Audio.

  3. Select "Dolby Digital" under Bitstream Format.

  4. Select "Stereo Uncompressed" under Headset Format.

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