You can view the video below for instructions or review a copy of the video transcript.
Follow the steps below to resolve common issues on your Razer keyboard:
Important: Remove all peripherals except the primary keyboard and mouse.
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Update the keyboard’s firmware.
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Update both Razer Synapse and the computer's operating system.
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Clean the keyboard using a clean microfiber cloth and compressed air.
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Connect the keyboard directly to the computer. Do not use a USB hub, extender, or KVM switch.
If it is already connected directly, use a different USB port.
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Verify that the USB port meets the product requirements, as some keyboards require at least USB 3.0.
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For keyboards with two USB connectors, plug both connectors into the computer properly.
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For desktop computers, use the USB ports located at the back of the system unit.
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Get the keyboard out of demo mode.
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Disable Razer Synapse and test the keyboard.
Note: If the issue persists, it is likely a switch issue. Replace the switch, but only if the keyboard is hot-swappable.
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Do a clean re-install of the software if the keyboard works with Razer Synapse disabled.
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