How To
How do I change modes from Bluetooth to 2.4 GHz USB receiver and vice versa?
Double-press the SmartSwitch button to toggle between Hyperspeed Wireless and Bluetooth modes.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
How do I optimize audio performance on my Razer headset?
- Remove dirt or debris in audio ports and on the audio jack.
- Properly plug in the audio jack. Do not use hub connections for USB-type headsets.
- Operate wireless headsets within the maximum wireless range.
See the answers below if audio issues persist.
How do I improve sound clarity by managing echo and feedback on my Razer headset?
- Do not set the sensitivity level to the maximum or use a boost.
- Disable the "Listen to this device" feature.
- Use only one voice chat application while in-game.
See the answer below for more details.
How do I enable clear audio playback when using my Razer BlackShark headset?
A Razer headset with no sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged-in audio jack, hub connections, incorrect playback device levels or settings, software issues, or faulty audio drivers.
See the answer below for more details.
How do I optimize microphone performance on my Razer headset?
- Put the mic diaphragm in front and the air vent facing away from your mouth.
- Turn on mic access on the selected app.
- Set the device as a Default Recording Device.
- Adjust mic levels in Windows settings.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
How do I make sure my chat party hears me?
Ensure that the microphone is attached properly. See the answer below for more details.
How do I improve or extend the battery life of my Razer headset?
Do not use the headset while charging to improve or extend its battery life.
How do I keep my headset locked to Bluetooth and stop it from switching to 2.4 GHz when the dongle is plugged in?
This is the expected behavior. Using the dongle is a perceived intention to get the headset to connect to the dongle, which will take priority over Bluetooth mode.
Use the smart switch button to toggle back to Bluetooth mode.
How to remove and reattach ear cushions on a Razer headset
Properly remove and reassemble the ear cushions on your Razer headset to prevent any damage to its parts.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
How do I clean my Razer headset?
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Use a lint-free, microfiber cloth and gently wet it with a mild soap and water solution.
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Never use solvents such as thinner, benzene, or alcohol to avoid damaging the surface.
See the answer below for more details.
General Information
What upgrades are found in the new Razer BlackShark V2 Pro?
The new Razer BlackShark V2 Pro comes with a next-generation super wideband mic for vocal clarity, on-board audio profiles for competitive FPS titles, updates to Type C charging, and longer battery life at 70 hours.
What is the difference between this generation and the previous BlackShark V2 Pro?
The new Razer BlackShark V2 Pro utilizes Type-C charging port while the previous generation uses Micro USB.
Is the Razer BlackShark V2 Pro a Bluetooth headset?
Yes, it is a Bluetooth headset that uses the Razer SmartSwitch Dual Wireless feature. It allows you to connect a 2.4 GHz and Bluetooth device to the headset at the same time. Simply double tap the Razer SmartSwitch button to toggle between wireless modes.
Are the Pro-Tuned FPS Audio Profiles customizable?
Yes, Razer Synapse allows further tweaks to the recommended profiles, which are then saved on headset, allowing you to bring them anywhere.
Are replacement parts available for this product?
Yes. For more information about this, visit our Replacement Parts page.
