My Razer device works in Razer Synapse 2.0 but not in Razer Synapse 3

Updated: 08-Feb-2026 | Answer ID: 1373

This answer provides information about why some Razer devices work in Razer Synapse 2.0 but not in Razer Synapse 3.

End of Support Notice

Razer Synapse 3: Updates and cloud services are no longer supported, effective February 3, 2026.

Razer Synapse 2.0: Cloud‑related features are no longer supported, effective October 28, 2025.

For more details, including a guide on how to migrate profiles, visit the links below.

Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.

Notes:

  • You can still log in with your Razer ID to access local profiles.
  • Existing settings, such as Profiles and Macros created before the sunset date, will remain stored locally.
  • You can manually export settings to another PC using Razer Synapse 2.
  • Cloud syncing of new settings to other PCs will no longer be supported.

To ensure a smooth transition, log in with your Razer ID and export any Profiles or Macros you want to keep.

See the answer below for details.

 

A few devices that were supported by Razer Synapse 2.0 were migrated to Razer Synapse 3 in 2018. Unfortunately, not all devices were able to port over because of certain limitations and restrictions.

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