Razer Synapse 4 Support & FAQs

Running both versions of Razer Synapse concurrently is not recommended due to possible conflicting configuration issues. It is highly recommended to upgrade to Synapse 4 for best performance.

No. The Razer Synapse 3 will be uninstalled automatically when installing the Razer Synapse 4. For installation instructions, see the answer below:

• How to install or upgrade Razer Synapse

Yes. Razer Synapse 4 will support all devices currently supported in Razer Synapse 3. See Razer Synapse 4 supported devices for more details. Also, support for Razer Synapse 3 will continue until further notice. However, Razer Synapse 3 will no longer receive new features or enhancements except for essential bug fixes since the main focus for these new features or enhancements will be for Synapse 4.

No, due to the complete redesign of Razer Synapse 4 profiles, attempting to manually import a Razer Synapse 3 profile into Razer Synapse 4 potentially leads to issues. It is strongly advised to use the Profile Migration Tool in Razer Synapse 4.

See the answer below for more details.

• How to migrate your Razer Synapse 3 profile to Razer Synapse 4

Yes. Uninstall Razer Synapse 4 first before downloading and installing Razer Synapse 3.

Razer Synapse 4 requires a minimum screen resolution of 1024x720 and normal screen scaling. If the screen resolution is lower than 1024x720 or the screen scaling exceeds 350%, the application likely fails to display as intended.

Tips to prevent and resolve display issues on Razer Synapse 4:

• Ensure your screen resolution is 1024x720 or higher.
• Reduce screen scaling settings if they are set above 350%.
• Restart Razer Synapse 4.
• Reset your display settings to default or check for Razer Synapse updates.

Yes. Razer Synapse 4 will be compatible with Razer Central and Razer Cortex. However, Razer Central is no longer needed to launch Razer Synapse 4 and Razer Chroma App since the Razer App Engine will do this.

Yes. Razer Synapse 4 can support multiple devices at the same time.

You can use Razer Synapse 4 without an internet connection as long as you have a previous session that has been logged in with your Razer ID.

Razer is constantly exploring ways to enhance our products and software experiences, which includes the ability to curate personalized hardware recommendations on Razer Synapse 4. This feature allows you to conveniently discover and explore product offerings from the Razer ecosystem that match their preferences and requirements.

See the answer below for more details.

• What is the Recommendation feature in Razer Synapse 4

On-the-Fly Macro Recording only works when Razer Synapse 4 is installed and running in the background.

• The system tray icon should show up in the Windows Taskbar.
• If you start the recording without Razer Synapse 4, the LED for the On-the-Fly Macro Recording will blink three times and go off instead of remaining lit.
• Install Razer Synapse 4 and allow it to run in the background to be able to use on-the-fly macro.

Yes, non-game applications can be added to Linked Games in Razer Synapse 4; however, Linked Games is architected to support real games only. As a result, while non-game applications may appear in the list, no events, telemetry, or activity data are monitored or reported for them. This design ensures optimal performance and feature accuracy by focusing exclusively on gaming use cases.

Non-monitored applications typically include browsers, media players, and creative or productivity software, which fall outside the intended scope of Linked Games.

Note: Razer Synapse 4 is only compatible with Windows 10 64-bit or Windows 11 64-bit.

1. Go to the Razer Synapse download page then click “Download Now”.
2. Once the download is complete, run the installer. Click “Yes" if the User Account Control window pops up to proceed.
3. Check “THE NEW RAZER SYNAPSE” then click “INSTALL”. 

   Note: The installation could take a few minutes to complete.

4. Click “RESTART NOW” when prompted to restart your PC.
5. Once the installation is complete, ensure the “Launch Razer Synapse 4” is checked, then click “GET STARTED!”
6. Login with your Razer ID to start using Razer Synapse 4.

See the answer below for more details.

•  How to install Razer Synapse to your system

Razer software updates contain important changes to improve the Razer Synapse's performance, bug fixes, and new features.

See the answer below for more details.

• How to manually check for updates in Razer Synapse 4

1. Launch Razer Synapse 4.
2. Click the “More” icon in the upper right-hand corner.
3. Under “MODULES”, select “LINKED GAMES”.
4. Select any game from the list.
5. Click the Razer device or Chroma Effect to link them to the selected game.

See the answer below for more details.

• How to link to connected Razer devices or Chroma Effects in Razer Synapse 4

1. Scroll down on the DASHBOARD to see the “MODULES” section.
2. If the MODULES section is not there, click on “DEVICES & MODULES” on the top part of Razer Synapse 4.
3. Hover over the module you want to install and click" INSTALL".

See the answer below for more details.

• How to restore a missing module in Razer Synapse 4

1. Ensure your mouse is supported by Razer Synapse 4.
2. Open Razer Synapse 4.
3. Select the mouse you want to calibrate.
4. Click on "CALIBRATION" and select "ADD A SURFACE".
5. Choose a Razer mouse pad closest to the surface that you are using the mouse on.

See the answer below for more details.

• How to create a custom surface profile in Razer mice with no “Custom” option in Razer Synapse 4

1. Download the Razer Log Collector.
2. Unzip and run the executable application.
3. Click "Save To...".
4. Select your preferred target location and file name, then click "Save".

See the answer below for more details.

• How to gather Razer Synapse logs from a PC

1. Launch Razer Synapse 4.
2. Select a device from the dashboard.
3. Click “LIGHTING”.
4. Choose either “Quick Effects” or “Advanced Effects” under EFFECTS.

See the answer below for more details.

• How to configure RGB settings on your Razer devices using Razer Synapse 4

1. Plug a Razer Synapse-enabled device into your computer.
2. Open Razer Synapse 4.
3. Select “MACRO” > “New Macro”.
4. Rename your macro for easier identification.
5. Record your keystrokes or mouse functions to add to the macro.

See the answer below for more details.

• How to create or delete macros in Razer Synapse 4

1. Open Razer Synapse 4.
2. Select your device from the “DASHBOARD”.
3. Select a key or button to assign a macro to. Be aware that there are keys that you cannot remap or assign a macro to such as “Windows” and “FN”.

See the answer below for more details.

• How to assign macros on Razer Synapse 4-enabled products

1. Click on the ellipsis button beside the macro dropdown.
2. Select “Delete”. 
3. Click “DELETE”.

See the answer below for more details.

• How to create or delete macros in Razer Synapse 4