How to collect Razer Synapse 2.0 logs from a PC

Updated: 10-Feb-2026 | Answer ID: 1463
This article provides the steps on how to collect Razer Synapse 2.0 logs from a PC.

End of Support Notice

Razer Synapse 3: Updates and cloud services are no longer supported, effective February 3, 2026.

Razer Synapse 2.0: Cloud‑related features are no longer supported, effective October 28, 2025.

For more details, including a guide on how to migrate profiles, visit the links below.

 

Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.

Notes:

  • You can still log in with your Razer ID to access local profiles.
  • Existing settings, such as Profiles and Macros created before the sunset date, will remain stored locally.
  • You can manually export settings to another PC using Razer Synapse 2.
  • Cloud syncing of new settings to other PCs will no longer be supported.

To ensure a smooth transition, log in with your Razer ID and export any Profiles or Macros you want to keep.

See the answer below for details.

 

Razer Synapse logs are helpful information you need when doing troubleshooting for any issues you may experience with the software.

Note: To collect Razer Synapse 3 logs, see How to gather Razer Synapse logs.

Razer Synapse Logs

  1. Simultaneously press "Windows key" and "R" to display Run box.

  2. Type in "C:\ProgramData\Razer\Synapse" or copy and paste, and press enter.

  3. Zip the "Logs" folder. To do this, follow these steps:

    1. Right-click on the "Logs" folder.

    2. Select "Send to".

    3. Click "Compressed (zipped) folder".

MSINFO

  1. Simultaneously press "Windows key" and "R" to display Run box.

  2. Type in "C:\Windows\System32\MSInfo32.exe" or do copy and paste, and press enter.

  3. Export the information as a text file. To do this, follow these steps:

    1. Select the "File" tab located at the upper-left corner of the window.

    2. Click "Export" then type in the file name of your choice and choose the location where you want the file to be saved.

    3. Click "Save"

Zip SetupAPI logs

  1. Simultaneously press "Windows key" and "R" to display Run box.

  2. Type in the following paths below or copy and paste, and press enter.

    • C:\Windows\inf\setupapi.app.log

    • C:\Windows\inf\setupapi.dev.log

Dump

  1. Simultaneously press "Windows key" and "R" to display Run box.

  2. Type in the following paths below or copy and paste, and press enter.

    Note: The files below will become available only if crash dump is enabled.

    • %SystemRoot%\MEMORY.DMP

    • %systemroot%\Minidump\*.dmp

For installation issues (Optional)

MSI Logs

  1. Visit this page and see how to enable MSI logging.

  2. Once MSI logging is enabled, run the installation and confirm if the error is still seen.

  3. Collect the following logs:

    Note: The files below will become available only if MSI logging is enabled.

    • %temp%\ SynapseUninstall.log file

    • %temp%\ MSIxxx.LOG

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