Razer Cortex 11 Support & FAQs

GAME CLIPS captures your best in-game moments. Save the last 15 seconds to five minutes of your gameplay as a video using a simple shortcut. This preserves your game highlights effortlessly.

Open the GAME CLIPS module in Razer Cortex and click “Start Clipping” to begin.

GAME CLIPS only records the active game window. It does not record your desktop, browser, or other applications. This ensures your privacy is protected while capturing gameplay highlights.

Enable recording in the settings or use the shortcut key to toggle recording. Once your game starts, GAME CLIPS will run automatically. When a moment worth saving happens, press your designated shortcut to save it as a video.

When a recording is running, a notification will pop up after you enter the game.

Yes. Toggle off the recording switch whenever you do not want to record.

When a clip was saved successfully, a success message will appear. The video will be saved in your “My Videos” folder.

Check your settings to ensure that everything is configured correctly. If the issue persists, contact Razer Support.

View the currently recorded game in your Settings. To switch, change the recording target in your settings.

Videos are stored locally in your “My Videos” folder. You can change the save directory in your settings.

Yes. Cloud storage is available. During the Beta period, users receive 365 days of free storage. After this period, videos will be automatically deleted. To prevent data loss, it is recommended to back up your videos.

Yes. Seven days before expiration, a message will appear on the video indicating that it will expire soon.

Each video will have a label indicating whether it is stored locally or in the cloud.

Yes. If you no longer wish to keep a video, you can delete it from the cloud storage.

No.

No.

Disable Auto-Boost by clicking “GAME BOOSTER” > “BOOST” > “Auto-Boost”. If you still need Razer Cortex to boost your game, disable the “Enable CPU Core” feature by clicking “GAME BOOSTER” > “BOOST”> “Specials”.

It scans gaming platforms, systems, and browsers for junk files. Click on “SUMMARY” after you click on the “SCAN” button for a detailed list.

1. Go to “SYSTEM BOOSTER”.
2. Click “SYSTEM CLEAN”.
3. Customize system clean then select the files you need to clean.

It optimizes your disk caches, desktop menus, file systems, networks, and Windows services. Click on the “OPTIMIZE” button to speed up your system.

Go to “SYSTEM BOOSTER”> “SPEED UP” and click on “RESTORE TO WINDOWS DEFAULT”. This will take effect after you restart your PC.

Toggle the “Scheduled cleanup” feature in the “SYSTEM BOOSTER”> “SYSTEM CLEAN” tab. Razer Cortex will clean your system every Monday at 12:00 a.m. If you want to customize the time of the cleanup, click the “settings” icon at the bottom right corner to select your preferred time.

Click “Customize system clean” in the “SYSTEM BOOSTER”> “SYSTEM CLEAN” tab to customize your cleanup.

It is a price comparison engine that scans top digital game stores to find the best game prices.

Online game stores are scanned every hour.

No. You will be directed to the respective game store for purchase.

Click on “SETTINGS” then go to “DEALS” to customize your “WISHLIST NOTIFICATIONS”.

“PAID TO PLAY” is a campaign that enables you to get rewarded for playing the games you love.

No. Go to the “REWARDS” tab in Razer Cortex to find out ways to earn Razer Silver. For campaigns in other Razer software, check Razer Gold.

A Windows pop-up notification will indicate how much Razer Silver you have earned after each valid game session.

Check the featured games in “REWARDS” > “CAMPAIGNS” > “PAID TO PLAY”.

Ensure Razer Cortex is running on your PC before you launch your game then go to the “PAID TO PLAY” page to manually claim the Razer Silver you earn.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Yes. Go to the “REWARDS” tab and click on the relevant banner to claim your Razer Silver.

If this is the first time you’ve synced your Steam account and claimed your Razer Silver from Razer Cortex PC but did not get the Razer Silver, contact us using Razer Cortex Feedback with logs included.

Open Razer Cortex and go to “LAUNCHER” > “MY LIBRARY” to apply any of the following to add games to the app:

• Launch a game from your PC while Razer Cortex is running. The game should be added automatically.
• Click on the “Refresh” icon to scan all installed games on your PC and add them automatically.
• Connect Razer Cortex to your gaming platforms.

1. Click the “+” icon.
2. Click “Connect platforms” to proceed to the “PLATFORMS” tab. This adds all installed games on the gaming platforms to Razer Cortex. 

For uninstalled games on your PC that exist in the library of your gaming platform, they will show up on the “LAUNCHER”> “MY LIBRARY” tab under “All games”.

• Add a game manually

Note: This is only recommended when you are unable to add a game after attempting the methods above.

1. Click the “+” icon.
2. Click “Add game” to browse an installed game on your PC and add it manually to Razer Cortex.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

1. Go to “LAUNCHER” > “PLATFORMS”.
2. Click the “CONNECT” button.
3. Enter your username or the gaming platform’s profile link.
4. Click “CONNECT” to begin the syncing process.

All the games in the gaming platform’s library including your Achievements will appear in “MY LIBRARY”. The Wishlist will be displayed on the “DEALS” > “WISHLIST” tab on Razer Cortex.

To connect Razer Cortex with your gaming platforms, ensure the following:

• Correct username or profile link
• Profile on the gaming platform is set as “public”
• Games in the gaming platform’s library
• Username, avatar, and settings are synced on the gaming platform’s website after being updated via the platform client

Run the game manually by opening the game launcher first. Ensure the following for the game and the launcher:

• Both are installed in the same folder with the default installation path; and
• Both are added to “MY LIBRARY” by scanning your games.

Note: If your game is still not running via Razer Cortex, launch the game directly from your PC with Razer Cortex running in the background.

Check and apply the following to record your Playtime:

1. The game you are playing is the official version, instead of a game with another third-party launcher.
2. If you play games that require a launcher, the game and the launcher should be installed in the same folder.
3. Razer Cortex is running on your PC before you launch the game.
4. Your game is not added to “MY LIBRARY” manually. If you have added it by clicking on the “+” icon > “Add game”, you need to proceed to the game’s profile page and click on the “Settings” > “Remove”.
5. The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
6. Restart Razer Cortex and reinstall the game to the default position before attempting to rescan the game in Razer Cortex

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

No. If you have connected Razer Cortex to your gaming platforms, Library, and Achievements before reinstallation, the latest playtime captured on your gaming platforms will be synced in the LAUNCHER > MY LIBRARY > Summary tab.

To reinstall a game, you need to:

• Install the game in the default folder or directory. You can change your game's installation path by selecting a different destination drive, but do not make any changes to the folders or directories.
• The game and its launcher (if needed) are installed in the same folder.
• Click on a game.
• The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
• The game is added to Razer Cortex by scanning.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Go to the “GAME BOOSTER”> “IN-GAME” tab to customize the in-game position, display size, and color of the FPS overlay.

Turn on the in-game features in the “GAME BOOSTER”> “IN-GAME” tab”. These will only show up if the game you play is the official version. The game and its launcher should also be installed in the same folder.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Enable or disable the feature in the “GAME BOOSTER”> “IN-GAME” tab.

Check your maximum FPS after playing a game in the “GAME BOOSTER”> “IN-GAME” tab.

• On your PC, hosting requires at least Windows 11 (Version 23H2).

• On your mobile device, use iOS 18, Android 12 or above.

Note: Your GPU must be updated to the latest drivers.

Your PC must include a GPU (discrete or integrated) capable of hardware encoding H264 or H265. Software encoding is not supported.

Yes. Your PC and mobile device must be on the same network for initial pairing. This means your PC and mobile device must either be on the same Wi-Fi or connected through the same local network (e.g., via Ethernet for the PC and Wi-Fi for the mobile device).

Once the initial pairing is complete, the setup works across different networks. For example, you can use your mobile device on a cellular data connection or a different Wi-Fi to connect to your PC. However, this remote access functionality depends on your home network configuration. Specifically, your home router must support and have UPnP (Universal Plug and Play) enabled. UPnP allows the necessary ports to open automatically for seamless communication between your mobile device and your PC over the internet.

1. Install Razer Cortex on your PC, and Razer PC Remote Play and Razer Nexus on your mobile device.

2. Sign in with your Razer ID on Razer Cortex and Razer Nexus. This will automatically pair your PC and mobile device.

   Note: If you don’t have a Razer ID, pair your PC and mobile device using your PIN.

See the answer below for more details.

• How to set up Remote Play on Razer Cortex 11

Razer PC Remote Play allows you to turn your existing gaming PC into a streaming PC which you can access from your mobile device. It does not involve streaming from any third-party servers.

Yes. The Razer PC Remote Play is launching in beta and will be optimized for a polished experience.

Razer PC Remote Play is built on several open-source components, including the Sunshine and Moonlight projects. Razer's remote play source code is available on GitHub.

Bandwidth requirements depend on the desired resolution and framerate, as well as the specs on your PC and mobile device. For ideal play, over 30 Mbps is recommended, and 15 Mbps is recommended as a minimum bandwidth requirement. For WiFi gaming, a modern router with support for 5 GHz or 6 GHz channel is advised.

Razer PC Remote Play can be installed on any number of hosts within the same network but to access these hosts from outside the network, you need to configure them to use different ports from the Razer Cortex settings.

While the Razer PC Remote Play app is installed separately from the Razer Nexus, its functionality is limited. It is considered a plugin for Razer Nexus. Here are the limitations without Razer Nexus:

• Unable to automatically pair computers using Razer ID
• No controller vibration
• Launching into Remote Desktop instead of going directly to specific games

• Connect the host PC to your network via ethernet cable.
• Your wireless network should support 5 GHz or 6 GHz data channels.
• Reduce background network activity on the client and server.
• On iOS, temporarily disable location services to improve streaming performance.

Vibration is supported for the Razer Kishi Ultra on Android when launching the Razer PC Remote Play through Razer Nexus. Both native game Rumble and Sensa audio-to-haptics are fully supported.

In most cases, it is because the graphics card driver version is too low, and the streaming cannot be performed. Update the integrated graphics card and graphics card drivers.

Razer PC Remote Play takes advantage of cutting-edge technologies supported only by very recent Windows builds and GPU drivers. Compatibility may expand further in the future, but for now, do not host Razer PC Remote Play on anything less than a PC running Windows 11.

1. Go to “GAME BOOSTER” > “BOOSTER PRIME”.
2. Click “OPTIMIZE NOW” for your selected game
3. Tweak the mode and configure the settings.
4. Click “OPTIMIZE” to apply the settings.

The optimized settings are highlighted in green.

Yes. Set your desired FPS then click on “OPTIMIZE”. The game’s graphic settings will be adjusted to best match the FPS count you've chosen.

The Digital Vibrance of your PC will be restored when you exit your game. However, if Razer Cortex was shut down accidentally, you need to manually restore the Digital Vibrance.

To do this:

1. Go to “GAME BOOSTER”> “BOOSTER PRIME”.
2. Click “MAKE ADJUSTMENTS”.
3. Click the “Restore” icon.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

The settings cannot be optimized if the game is running and the settings file (GameUserSettings.ini) is read-only. Exit the game or change the file's attribute and try again. Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Yes. If your PC meets the minimum requirement of the game, there will be adjustments made to your game settings for better gameplay.

Razer Cortex does not have enough information on your rig to help you optimize your PC settings. Submit your details in “MY RIG”> “OVERVIEW” via "FEEDBACK”.