Effective February 3, 2026, Razer Synapse 3 will no longer receive updates or support cloud services. After this date, cloud syncing of configurations across PCs using the same Razer ID will be disabled.
Note: Your installed devices will continue to be configurable in Razer Synapse 3. However, if you uninstall these devices completely, you will need to upgrade to Razer Synapse 4 to continue customization.
Download Razer Synapse 4 and migrate your existing Razer Synapse 3 profiles using the Profile Migration Tool to retain access to your configurations. See How to migrate your Razer Synapse 3 Profile to Razer Synapse 4 for instructions.
This issue is possibly related to Chroma Connect not being installed on Razer Synapse 3 or the game or app is not supported. Visit Razer Chroma Workshop and check if your game or app is supported.
See the step-by-step instructions below to resolve the issue.
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Launch Razer Synapse 3.
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Click the “MODULES” tab.
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Check if “CHROMA CONNECT” is found under “INSTALLED MODULES”.
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Select and install Chroma Connect if it is not found. Under “AVAILABLE MODULES”, click “ADD”.
- If Chroma Connect is already installed, check if the lighting effects for the Chroma Apps are enabled.
