I cannot receive or make calls on my Razer Phone

Updated: 21-May-2025 | Answer ID: 1767
This article is a step-by-step process to fix a Razer Phone that cannot receive or make phone calls.

 

A Razer Phone that cannot make or receive phone calls may have an outdated Android OS or a poor network coverage. Follow the troubleshooting steps below to fix this issue.

Note: The instructions below apply to the Razer Phone with the Android Pie installed.

Step-by-step process

  1. From your home screen, swipe down twice to display quick settings.
  2. Ensure that the "Airplane mode" and "Do not disturb" are not enabled. If they are enabled, tap the icon(s) to disable.

    Razer Phone pull down menu showing icons for Do not disturb and Airplane Mode

  3. Go to Settings > Network & internet > Mobile network.

    Network and Internet settings for Razer Phone

  4. Tap "Advanced" to display more options, then tap "Preferred network type".

    Mobile network settings showing Preferred network type option

  5. Ensure that the preferred network type is "LTE/3G/2G (auto)" by selecting the "LTE (recommended)" option.

    Preferred network type pop out menu in Razer Phone

  6. If all the settings are correct and you are still experiencing the issue, perform a hard reset.
  7. If performing hard reset does not help, contact your network provider to verify that everything is okay on their end and attempt to use another SIM card.
  8. If the issue persists, back up your phone data and perform a factory reset.

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