My Razer Phone is not producing sound on my headset

Below are the steps to fix your Razer Phone that is not producing sound on your headset.

Note: Before you proceed, ensure the Razer Phone is up to date. Go to Settings > System > Advanced > System update > Check for update.

Connection via Bluetooth

1. Ensure both the headset and the Razer Phone have enough power.

2. Ensure Razer Phone’s Bluetooth is enabled and properly paired to your headset.

3. Test the headset on another Bluetooth-enabled device.

4. If the headset is working on another device but the issue persists:

   1. Forget the paired connection from the Razer Phone.
   2. Perform a hard reset.
   3. Pair the headset to the Razer Phone again and check.

5. If the issue persists, back up your files and perform a factory reset.

Connection via USB-C or 3.5 mm analog port adapter

1. Ensure the audio settings are correct and the device is not muted.

2. Max out “Media volume” for testing.

   

3. Ensure you are not connected to any Bluetooth-enabled audio device. Android disables the 3.5 mm analog port when a Bluetooth device is enabled.

4. Perform a hard reset.

5. Test the device by playing any music or video.

6. If the issue persists, test the headset on another device.

7. If the headset is working on another device, test another compatible audio device on the Razer Phone.

8. If the issue persists, back up your files and perform a factory reset.