Effective February 3, 2026, Razer Synapse 3 will no longer receive updates or support cloud services. After this date, cloud syncing of configurations across PCs using the same Razer ID will be disabled.
Note: Your installed devices will continue to be configurable in Razer Synapse 3. However, if you uninstall these devices completely, you will need to upgrade to Razer Synapse 4 to continue customization.
Download Razer Synapse 4 and migrate your existing Razer Synapse 3 profiles using the Profile Migration Tool to retain access to your configurations. See How to migrate your Razer Synapse 3 Profile to Razer Synapse 4 for instructions.
Applicable Software:
- Razer Synapse 4
- Razer Synapse 3
This issue is typically due to something blocking Razer Synapse from communicating with our login servers. Check the following if you have this issue:
- If you have a firewall installed, make an exception in the firewall to allow Razer Synapse to communicate.
- Some school or work networks may block our software from communicating and you would need to contact your local system administrator to allow the communication.
- A VPN or Proxy setup on your computer can also cause this type of error.
If you have checked the above and are still getting the same error, it would be best to try and narrow down where the actual problem is occurring.
If possible, you may want to try another internet connection and/or another computer to see if you are having the same issues.
