My Razer Phone is not charging

Step-by-step process

1. Ensure that you are using the adapter and cable that came with the Razer Phone. Some third-party peripherals are not compatible with the Razer Phone.

2. Check for any debris blocking the charging ports and the outlet to ensure a steady power connection.

3. Test the phone by plugging it into another power outlet or source such as a power bank.

4. Leave the phone charging for at least an hour if your device’s battery was completely depleted.

   Note: If the phone charges successfully, the power adapter is possibly defective.

5. If the issue persists, perform the following:

   1. Remove the power adapter and attempt to charge the Razer Phone on a computer that has a USB-C port.

   2. Use a third-party USB-C charger.

      Note: If this resolves the issue, the USB-C cable is possibly defective.

   3. Perform a factory data reset. See How to perform a factory reset on the Razer Phone for more details.