Chroma lighting on my Razer keyboard is not integrating with Chroma Apps

Updated: 04-Mar-2026 | Answer ID: 587
These article contains the recommended steps when the Chroma Lighting of your Razer Keyboard is not integrating with your Chroma Apps.

Effective February 3, 2026, Razer Synapse 3 will no longer receive updates or support cloud services. After this date, cloud syncing of configurations across PCs using the same Razer ID will be disabled.

Note: Your installed devices will continue to be configurable in Razer Synapse 3. However, if you uninstall these devices completely, you will need to upgrade to Razer Synapse 4 to continue customization.

Download Razer Synapse 4 and migrate your existing Razer Synapse 3 profiles using the Profile Migration Tool to retain access to your configurations. See How to migrate your Razer Synapse 3 Profile to Razer Synapse 4 for instructions.

If the Chroma lighting of your keyboard is not integrating with Chroma Apps, this may be caused by a software issue.

  1. Ensure that your Razer device's drivers are up to date.

  2. Make sure that your Razer Synapse software is up to date.

  3. Ensure that your computer's OS is up to date.

  4. Check if the application you are using is officially supported by Chroma Apps.

  5. Check if you are using the same Razer Synapse version for all the Chroma-enabled devices. Razer Synapse 2.0-exclusive devices will not sync with Razer Synapse 3 and Razer Synapse 4, and vice versa.

  6. Disable Razer Synapse from the PC to isolate the device from a software issue.

  7. Test the device on another PC with a newly installed Razer Synapse app.

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