Effective February 3, 2026, Razer Synapse 3 will no longer receive updates or support cloud services. After this date, cloud syncing of configurations across PCs using the same Razer ID will be disabled.
Note: Your installed devices will continue to be configurable in Razer Synapse 3. However, if you uninstall these devices completely, you will need to upgrade to Razer Synapse 4 to continue customization.
Download Razer Synapse 4 and migrate your existing Razer Synapse 3 profiles using the Profile Migration Tool to retain access to your configurations. See How to migrate your Razer Synapse 3 Profile to Razer Synapse 4 for instructions.
Issue:
Users have reported their Razer USB headsets not being detected in Razer Synapse 3.
Affected models:
Solution:
Follow the steps below to fix the issue.
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Open “Device Manager”. Right-click on the “Start” icon and select “Device manager”. Alternatively, type in “Device Manager” in the Windows search bar and click “Open”.
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Expand “Sound, video and game controllers”.
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Right-click on “Intel® Smart Sound Technology for USB Audio” and select “Disable device”.
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If the device does not exist or the driver is already disabled and the issue persists, check for any Razer headset driver errors.
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Use the Device Detection Troubleshoot Tool if you see a driver issue.
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Collect Razer Synapse 3 logs if the issue persists.
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If the Razer headset driver is missing from the Device Manager, get a screenshot and contact Razer Support.
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