My Razer Phone is unable to connect to my computer

Updated: 19-May-2025 | Answer ID: 1667
This answer provides the steps on how you can resolve issues when the Razer Phone is unable to connect to my computer.

 

If you experience problems connecting the Razer Phone to a computer, perform these troubleshooting steps to resolve the issue:

Note: Before you proceed, ensure that the Razer Phone is up to date. Refer to How to check for software updates on the Razer Phone.

Step-by-step process:

  1. Connect your Razer Phone to your PC via the included USB-C Thunderbolt 3 cable.

  2. Tap the notification on the phone to check if you have successfully connected to the PC.

    Tab the USB for File transfer under notifications

  3. Once detected, select the interaction you want to do with the device and the PC.

    Select the interaction you want

  4. If PC is still unable to detect the Razer Phone, boot the Razer Phone to safe mode to isolate if a third-party application is causing the issue.

  5. Attempt to connect to the PC again while in safe mode.

  6. If the issue persists, backup your phone data and perform a factory data reset.

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