Mobile app crashes or stops on the Razer Phone

Updated: 24-Aug-2023 | Answer ID: 1790

This answer shows steps to help fix an issue where a mobile app crashes or stops on the Razer Phone.

 

If you experience crashing of the apps when you open them on the Razer Phone, you need to clear cache and data to resolve the issue. Follow the steps below:

  1. Clear the cache from Contacts App.

  2. Go to Settings > Accounts.

    Shot of the Settings menu on the Razer Phone highlighting the Accounts option

  3. Check each account and ensure the "Contacts" sync is toggled OFF.

    Google option under Accounts highlighting Contacts

  4. Go to Settings > Apps and select "Phone App".

    Shot of the Apps page on the Razer Phone highlighting the Phone option

  5. Tap "Data usage" and click "CLEAR DATA".

  6. Click "OK" to proceed with clearing your Phone App data.

    Shot of the App info page highlighting the clear data button

  7. Go back to Settings > Accounts.

  8. Check each account and ensure the "Contacts" sync is toggled back to ON.

  9. Open your Phone App and check if the issue has been resolved.

  10. If the issue persists, back up the data and perform a factory reset.

Is this answer helpful?