Internet, PC, and Bluetooth connection issues on the Razer Phone

Connectivity issues can occur for many different reasons. The following steps can help you identify and fix what's causing connection issues on your Razer Phone.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

Connecting to the Internet

1. Ensure that your choice of internet access has already been enabled, either by a WiFi or mobile data connection.

2. Try connecting to the same internet connection using a different mobile device and a different SIM card if available.

   • If the second device or SIM card cannot connect to the internet connection, the issue is with the internet connection.

   • Mobile Data - Contact your network provider.

   • Wi-Fi Connection - Contact your internet service provider.

   • If the second device connects successfully to the internet connection, proceed to the next step.

3. If the phone is still having trouble connecting to the internet, perform a hard reset

4. If the issue persists, back up your phone data and perform a factory reset

Connecting to Bluetooth

Follow the instructions below to resolve Bluetooth connection issues with the Razer Phone:

1. Remove all Bluetooth devices paired with the Razer Phone.

2. Turn off and on the Bluetooth on the Razer Phone.

3. Restart the Bluetooth device you are trying to connect.

4. Clear cache and data on Bluetooth Share and Bluetooth MIDI Service.

5. Try to reconnect the Bluetooth device and verify if the issue has been resolved.

6. If the issue persists, try to connect to a different Bluetooth device.

   • If the phone connects to a different device, the Bluetooth device you are trying to pair may be defective or incompatible.

   • If the phone does not connect to a different device, proceed to the next step.

7. Boot into “Safe Mode”.

   Note: Safe Mode disables third-party apps that run on your phone and hence can help you identify buggy apps. If Bluetooth works properly in Safe Mode, then it means that a third-party app is causing the problems. Uninstall recently installed apps or the ones that are possibly causing the issue.

8. Perform a hard reset on the Razer Phone and verify if the issue has been resolved.

   1. Change “AVRCP Version” by navigating through Settings > System > About phone.

   2. Repeatedly tap “Build Number” until it shows "You are now a Developer".

   3. Then navigate back to System > Developer Options > Bluetooth AVRCP Version.

   4. Select each version and test out if the issue has been resolved.

9. If the issue persists, backup the data and perform a factory reset.

Connecting to Computer

1. Connect your Razer Phone to your computer via the included USB-C Thunderbolt 3 cable.

2. Tap the notification on the phone to check if you have successfully connected to the computer.

3. Once detected, select the interaction you want to perform with the device and the computer.

4. If the computer is still unable to detect the Razer Phone, boot the Razer Phone to Safe Mode to isolate if a third-party application is causing the issue.

5. Reconnect the phone to the computer while in Safe Mode.

6. If the issue persists, back up your phone data and perform a factory reset.