Razer Blade Pro 17” (2019) | RZ09-0287x Support & FAQs

Ensure that you have the latest software, drivers, and security updates for your system. See the answer below for more details.

• How to get the latest software and driver updates from Windows

Check your Blade's model number and verify you are using the correct firmware updater for your device. See the answer below for more details.

• How to complete the BIOS Firmware Updater installation successfully

1. Check for a loose or misaligned power adapter.

2. Verify the power source.

You can view the video below for instructions or review a copy of the video transcript.

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• How to perform a hard reset on the Razer Blade to allow it to power up

1. Right-click the “Sound” icon on your System Tray at the bottom right side of your desktop.

2. Select “Troubleshoot sound problems”.

3. Follow the onscreen instructions.

See the answer below for more details:

• How to set up the audio on my Razer Blade for optimal performance

Ensure that you have the latest software, drivers, and security updates for your system.

You can view the video below for instructions or review a copy of the video transcript.

See the answer below for more details.

• How do I enable and set up the camera on my Razer Blade

• Make sure your Blade’s BIOS and Embedded Controllers (EC) are updated to the latest version.
• Disable hibernation.
• Disable Fast Startup feature.
• Change power settings.

You can view the video below for instructions or review a copy of the video transcript.

See the answers below for more details.

• How to set up the sleep or hibernate mode correctly

Create a system recovery stick to restore the Razer Blade to its original state to resolve persistent software issues.

You can view the video below for instructions or review a copy of the video transcript.

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• How to create and use a system recovery stick for the Razer Blade

Upgrade up to 2 TB SSD.

You can view the video below for instructions or review a copy of the video transcript.

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•  How to upgrade the storage on the Razer Blade

This process will remove all data, files, settings, games, and applications. Back up all your data to an external drive before proceeding. See the answer below for more details.

•  How to reset the Razer Blade to its factory default settings

1. Prepare an empty USB thumb drive.

2. Access the BIOS and disable Secure Boot.

3. Power on the laptop and plug in the USB drive.

4. Run Command Prompt and copy the recovery application to the USB drive.

5. Restart the laptop and enable Secure Boot in the BIOS.

6. Restart the device again, press F12, then select boot from the USB drive.

7. Follow the on screen instructions.

See the answer below for more details.

• How to prevent the Secure Boot Violation message on the Razer Blade

Improve your gaming experience by following these tips:

• Clean air vents.

• Game in a cool environment.

• Adjust fan speed.

• Close background programs.

• Update Windows and drivers.

You can view the video below for instructions or review a copy of the video transcript.

See the answer below for more details.

•  How to keep the Razer Blade at optimal temperature while gaming

Immediately stop using your Razer Blade and replace the battery. Razer Blade batteries should be replaced by an authorized Razer Repair Center.

See the answers below for more details.

• How to ensure optimal performance and safety of the Razer Blade battery
• How to replace the battery on the Razer Blade

Razer Blade batteries should only be replaced by an authorized Razer Repair Center. Do not purchase a battery from another vendor as they are at risk of causing battery pack thermal runaway that results in a fire in the system, surrounding furniture, or harm to the user handling the Safety Hazard system.

See the answer below for more details.

• How to replace the battery on a Razer Blade

• Test the device in another application.
• If the Razer device works properly in another application, make the necessary adjustments within the specific program.

Enable the microphone in the Windows 11 Privacy settings.

You can view the video below for instructions or review a copy of the video transcript.

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• How to enable and use the microphone on my Razer Blade

Lower the game’s graphics settings until a playable frame rate is achieved.

You can view the video below for instructions or review a copy of the video transcript.

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• How do I optimize my Razer Blade to achieve the supported FPS when gaming

Ensure you have the latest software, drivers, and security updates for your system.

You can view the video below for instructions or review a copy of the video transcript.

See the answer below for more details.

• How do I optimize my Razer Blade display for stable and smooth visuals

1. Turn off your Razer Blade and unplug your power adapter.
2. Disconnect all external devices such as mice, keyboards, or monitors.
3. Take a lint-free microfiber cloth and wipe the surface of your laptop gently but thoroughly.

See the answer below for more details.

• How to clean your Razer devices

This is the expected behavior when the game is using Direct X (DX) or CUDA.

This is an expected behavior on the built-in keyboard of some Razer Blades purchased outside of the US. Due to the design and layout, the secondary functions on the non-US regional blades could not be lighted up. 

No. Custom overclocking on the newer versions of your Razer laptops is not possible since the CPU is locked. Razer laptops are carefully crafted, and its components are tuned to give the best performance under the most demanding gaming conditions. There is an associated risk of damage to crucial components if unauthorized changes are made, which will result in voiding the manufacturer’s warranty. 

Use the 230W adapter to get the best performance while your Razer Blade is running under heavy load. Under normal or light usage, you may use a 100W USB-C adapter for convenience. If you observe that it takes longer to recharge your Razer Blade or it is not even charging at all, then use the supplied adapter.

Note: A notification saying "More Power Required" will appear when you are using a lower wattage power adapter. This is not an issue and is expected behavior.

Yes. However, the Razer Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS, format the boot drive first then install your OS. Razer Warranty and Support is only available for the as-shipped OS. 

No. The Razer Blade series uses a lithium-ion (Li-On) polymer battery. The Blade laptops have an internal circuit to stop charging at full charge to avoid overcharging and will only start recharging when the battery hits 95%.

Note: It is highly recommended to cycle the battery every couple of weeks. For tips on how to extend the battery life of your Razer Blade battery, see the answer below:

• How to improve or extend the battery life of your Razer Blade