The fingerprint sensor on the Razer Phone is not working

Perform the troubleshooting steps below if you experience issues with the fingerprint sensor on your Razer Phone.

Note: Before you proceed, ensure your Razer Phone is updated.

1. Ensure the fingerprint you set is clean and clear of any dirt and oils.

2. Ensure the sensor is clean. Use a microfiber cloth to remove smudges.

3. If the sensor is still not working, use the backup unlock method you have previously set to unlock your phone. If you can no longer remember your backup unlock method, refer to How to access my Razer Phone if I forgot the security lock code.

4. Once you have the phone unlocked, assign a new fingerprint lock.

5. If the Razer Phone fingerprint sensor does not work while assigning a new fingerprint lock, perform a hard reboot.

6. Access the phone again and assign a new fingerprint lock.

7. If the issue persists, back up your phone data and perform a factory data reset.