Razer Cortex 10 Support & FAQs

Open the Razer Cortex and go to “LAUNCHER” > “MY LIBRARY” to apply any of the following to add games to the app:

• Launch a game from your PC while the Razer Cortex is running. The game should be added automatically.
• Click on the “Refresh” icon to scan all installed games on your PC and add them automatically.
• Connect the Razer Cortex to your gaming platforms.

1. Click the “+” icon.
2. Click “Connect platforms” to proceed to the “PLATFORMS” tab. This adds all installed games on the gaming platforms to the Razer Cortex. 

• Add a game manually

1. Click the “+” icon.
2. Click “Add game” to browse an installed game on your PC and add it manually to Razer Cortex.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

1. Go to “LAUNCHER” > “PLATFORMS”.
2. Click the “CONNECT” button.
3. Enter your username or the gaming platform’s profile link.
4. Click “CONNECT” to begin the syncing process.

All the games in the gaming platform’s library including your Achievements will appear in “MY LIBRARY”. The Wishlist will be displayed on the “DEALS” > “WISHLIST” tab on the Razer Cortex.

To connect Razer Cortex with your gaming platforms, ensure the following:

• Correct username or profile link
• Profile on the gaming platform is set as “public”
• Games in the gaming platform’s library
• Username, avatar, and settings are synced on the gaming platform’s website after being updated via the platform client

Run the game manually by opening the game launcher first. Ensure the following for the game and the launcher:

• Both are installed in the same folder with the default installation path; and
• Both are added to “MY LIBRARY” by scanning your games.

Note: If your game is still not running via Razer Cortex, launch the game directly from your PC with Razer Cortex running in the background.

Check and apply the following to record your Playtime:

1. The game you are playing is the official version, instead of a game with another third-party launcher.
2. If you play games that require a launcher, the game and the launcher should be installed in the same folder.
3. Razer Cortex is running on your PC before you launch the game.
4. Your game is not added to “MY LIBRARY” manually. If you have added it by clicking on the “+” icon > “Add game”, you need to proceed to the game’s profile page and click on the “Settings” > “Remove”.
5. The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
6. Restart Razer Cortex and reinstall the game to the default position before attempting to rescan the game in Razer Cortex

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

No. If you have connected Razer Cortex to your gaming platforms, Library, and Achievements before reinstallation, the latest playtime captured on your gaming platforms will be synced in the LAUNCHER > MY LIBRARY > Summary tab.

The total Playtime of your games will be reset when you update from Razer Cortex 9.x to Razer Cortex 10.x as both versions use different methods to store data. Razer Cortex 9.x saves data on your local PC while Razer Cortex 10.x stores your data on the cloud.

Razer Cortex can restore the Playtime of games from supported gaming platforms once Razer Cortex is connected to these platforms. The supported platforms are Steam, Origin, GOG Galaxy, and Ubisoft Connect.

Note: The Playtime of games that belong to unsupported platforms or websites cannot be restored.

To reinstall a game, you need to:

• Install the game in the default folder or directory. You can change your game's installation path by selecting a different destination drive, but do not make any changes to the folders or directories.
• The game and its launcher (if needed) are installed in the same folder.
• Click on a game.
• The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
• The game is added to Razer Cortex by scanning.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

No.

No.

Disable Auto-Boost by clicking “GAME BOOSTER” > “BOOST” > “Auto-Boost”. If you still need Razer Cortex to boost your game, disable the “Enable CPU Core” feature by clicking “GAME BOOSTER” > “BOOST”> “Specials”.

1. Go to “GAME BOOSTER” > “BOOSTER PRIME”.
2. Click “OPTIMIZE NOW” for your selected game
3. Tweak the mode and configure the settings.
4. Click “OPTIMIZE” to apply the settings.

The optimized settings are highlighted in green.

Yes. Set your desired FPS then click on “OPTIMIZE”. The game’s graphic settings will be adjusted to best match the FPS count you've chosen.

The Digital Vibrance of your PC will be restored when you exit your game. However, if Razer Cortex was shut down accidentally, you need to manually restore the Digital Vibrance.

To do this:

1. Go to “GAME BOOSTER”> “BOOSTER PRIME”.
2. Click “MAKE ADJUSTMENTS”.
3. Click the “Restore” icon.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

The settings cannot be optimized if the game is running and the settings file (GameUserSettings.ini) is read-only. Exit the game or change the file's attribute and try again. Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Yes. If your PC meets the minimum requirement of the game, there will be adjustments made to your game settings for better gameplay.

Razer Cortex does not have enough information on your rig to help you optimize your PC settings. Submit your details in “MY RIG”> “OVERVIEW” via "FEEDBACK”.

Go to the “GAME BOOSTER”> “IN-GAME” tab to customize the in-game position, display size, and color of the FPS overlay.

Turn on the in-game features in the “GAME BOOSTER”> “IN-GAME” tab”. These will only show up if the game you play is the official version. The game and its launcher should also be installed in the same folder.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Enable or disable the feature in the “GAME BOOSTER”> “IN-GAME” tab.

Check your maximum FPS after playing a game in the “GAME BOOSTER”> “IN-GAME” tab.

It scans gaming platforms, systems, and browsers for junk files. Click on “SUMMARY” after you click on the “SCAN” button for a detailed list.

1. Go to “SYSTEM BOOSTER”.
2. Click “SYSTEM CLEAN”.
3. Customize system clean then select the files you need to clean.

It optimizes your disk caches, desktop menus, file systems, networks, and Windows services. Click on the “OPTIMIZE” button to speed up your system.

Go to “SYSTEM BOOSTER”> “SPEED UP” and click on “RESTORE TO WINDOWS DEFAULT”. This will take effect after you restart your PC.

Toggle the “Scheduled cleanup” feature in the “SYSTEM BOOSTER”> “SYSTEM CLEAN” tab. Razer Cortex will clean your system every Monday at 12:00 a.m. If you want to customize the time of the cleanup, click the “settings” icon at the bottom right corner to select your preferred time.

Click “Customize system clean” in the “SYSTEM BOOSTER”> “SYSTEM CLEAN” tab to customize your cleanup.

It is a price comparison engine that scans top digital game stores to find the best game prices.

Online game stores are scanned every hour.

No. You will be directed to the respective game store for purchase.

Click on “SETTINGS” then go to “DEALS” to customize your “WISHLIST NOTIFICATIONS”.

“PAID TO PLAY” is a campaign that enables you to get rewarded for playing the games you love.

No. Go to the “REWARDS” tab in Razer Cortex to find out ways to earn Razer Silver. For campaigns in other Razer software, check Razer Gold.

A Windows pop-up notification will indicate how much Razer Silver you have earned after each valid game session.

Check the featured games in “REWARDS” > “CAMPAIGNS” > “PAID TO PLAY”.

Ensure Razer Cortex is running on your PC before you launch your game then go to the “PAID TO PLAY” page to manually claim the Razer Silver you earn.

Contact us through Razer Cortex Feedback with logs if the issue remains unresolved.

Yes. Go to the “REWARDS” tab and click on the relevant banner to claim your Razer Silver.

If this is the first time you’ve synced your Steam account and claimed your Razer Silver from Razer Cortex PC but did not get the Razer Silver, contact us using Razer Cortex Feedback with logs included.