How to fix my Razer Blade when it freezes or locks up

Make sure the laptop is plugged into the power outlet. Use the power adapter that was shipped with the laptop.

Try lowering the polling rate of the mouse connected to your PC.  See My PC and games are lagging when I set my mouse to a high polling rate for details.

Ensure Windows is up to date. See How to get the latest software and driver updates from Windows for instructions.

If you just updated Windows, install the "Optional updates" under Settings > Windows Update > Advanced options.

If you're still experiencing the same issues, the problem may be due to an incompatible driver. In such cases, rolling back to the GPU drivers available through Windows Update may resolve the issue. See How to roll back GPU drivers via Windows Update for more information.

Note: This applies only to Razer Blade models that support overclocking or undervolting via Razer Synapse.

To know which Razer laptops support overclocking or undervolting, check the "Applicable models" found in How to overclock or undervolt a Razer Blade with Intel processor via Razer Synapse article.

1. Open Razer Synapse.

2. Go to “PERFORMANCE”.

3. Toggle off or disable “CPU OVERCLOCKING”.

If your Razer Blade seems to freeze often, use Task Manager to observe what programs or processes may be causing it. Once you have pinpointed the culprit program or process:

1. Right-click then select “End task” to kill the process.

   

2. If you cannot access the Task Manager, force shut down the device by holding the power button for three to five seconds. Power on your device again and see if the issue persists.

Uninstall the app or program that you spotted earlier as the culprit behind the issue and see if the freezing persists.

Review your computer’s reliability using the Microsoft Windows Reliability Monitor. See How to review PC reliability via Microsoft Windows Reliability Monitor for instructions.

Test the computer's Random Access Memory (RAM). See How to use the Windows Memory Diagnostic tool for instructions.

1. Click on the “Start” icon.

2. Click on the “Power” icon and press and hold the “Shift” key then click “Restart.”

3. Select Troubleshoot > Advanced options > Startup Repair when the laptop restarts.

4. Wait until the repair process is complete. This will take about 15 minutes or more.

Run your antivirus software and do a complete scan. Some viruses or spyware can cause performance issues. Windows Defender comes with Windows 10 out of the box. Alternatively, use a third-party antivirus software if you have one, but make sure it also runs regular updates.

Perform a system recovery or a factory reset if the above steps do not solve the issue. See the answers below for more details.

• How to create and use a system recovery stick for the Razer Blade
• How to reset the Razer Blade to its factory default settings

1. Open Razer Synapse, go to "SYSTEM" > "PERFORMANCE".
2. Click the "Custom" option under "PERFORMANCE MODES".
3. Select "Boost" for "CPU" and "High" for "GPU".

Note: Ensure your Razer Blade is plugged into a wall outlet using the original power adapter.

Blue Screen of Death or BSOD occurs when Windows encounters a critical system failure. When this happens, the system reboots right away or after a few seconds which makes it difficult to read or gather the whole information. However, details about the crash are recorded and can be retrieved.

See the answer below for more details.

• How to retrieve BSOD error codes

If the issue persists after completing the troubleshooting steps above, contact customer support. Make sure to provide the following:

• System information
• Windows Event logs. See How to export Windows Event Logs for instructions.
• Complete memory dump. See How to create and retrieve a memory dump on the Razer Blade for instructions.