Razer Stream Controller X | RZ20-0479 Support & FAQs

1. Connect the Razer Stream Controller to your computer.
2. Install Razer Synapse.
3. Use the Razer Synapse app to access the Loupedeck software.

See the answer below for more details.

• How to set up the Razer Stream Controller

1. Open the Loupedeck software.
2. Start “Streamlabs”.
3. Identify the press action you want to add.
4. Drag the desired action to a button.
5. Click on an action to customize the icon.
6. Click “Save”.

See the answer below for more details.

• How to set up the Razer Stream Controller with Streamlabs

1. Log in to your Loupedeck account.
2. Start OBS Studio.
3. Identify the press action you want to add.
4. Drag the action or action type on button from the action panel to set up OBS Studios actions.
5. Click on an action to customize the icon.
6. Click "Save".

See the answer below for more details.

• How to set up the Razer Stream Controller with OBS Studio

1. Log in to your Loupedeck account.
2. Select the “Hide and show plugins” tab from the action panel list.
3. Confirm that the Twitch plugin is activated.
4. Go to your Twitch plugin's action tab on your action panel.
5. Click "Sign in to Twitch".
6. Follow the verification proess in your browser to connect to Twitch.

See the answer below for more details.

• How to set up the Razer Stream Controller with Twitch

1. Launch Razer Synapse.
2. Click “STREAMING” to launch or download the Loupedeck Software and change the controller’s application profile using Razer Synapse.
3. Click “PROFILES” to manage all your profiles and link them to your games and applications.

See the answer below for more details.

• How to configure the Razer Stream Controller on Razer Synapse

1. Go to "Settings" > "Update & Security".
2. Click “Windows Security” > “Firewall & network protection”.
3. Click “Allow an app through the firewall”.
4. Check if the Loupedeck software is allowed through the firewall. To make changes, click “Change settings”.
5. Click “OK”.

See the answer below for more details.

• How to ensure my Razer Stream Controller responds properly in Windows

• Make sure the Loupedeck software is launched.
• Use a different USB hub or USB port.
• Connect the device directly to the computer.
• Use another USB cable.
• If you are using a VPN, switch it off.
• Turn off the firewall or any antivirus software.

See the answer below for more details.

• How to restore the display on my Razer Stream Controller

Use a soft cloth or cotton swab to clean the device.

Note: Do not use soap or harsh cleaning agents.

The Razer Stream Controller profiles are stored at C:\Users\<YourUsername>\AppData\Local\Loupedeck\Applications.

1. Download the Loupedeck software.
2. Run the installer.
3. Follow the onscreen instructions to install the software.

• Update the Windows 10 operating system to the latest version:
  1. Click the Start menu > Settings > Update & Security > Check for updates.
  2. Restart your computer.
• Reinstall the .NET framework
  1. Install the latest .NET framework version.
  2. Choose the first Download .NET Framework Runtime option.
  3. Download the latest Loupedeck software again.
  4. Run the Loupedeck installer.
• Install the Loupedeck Software with a newly created Windows Administrator user
  1. Click Start menu > Settings > Accounts > Other Users > Add someone else to this PC.
  2. Change the account type of this user to "Administrator".
  3. Log out of your current account by clicking "Start" > "Sign out".
  4. Sign in with the newly created account.
  5. Install the Loupedeck Software (run as administrator).
  6. Log back to your original account and run the Loupedeck Software.

1. Right-click on the Loupedeck icon from the System tray.
2. Click “Restart Loupedeck”.

1. Find “Firewall & network protection” in the Start menu.
2. Click “Allow an app through the firewall”.
3. Click “Change settings”.
4. In the Allowed apps window, locate the Loupedeck software and check the boxes.
5. Click “OK”.
6. Relaunch Loupedeck software after the changes have been made.

1. Open Razer Synapse.
2. Select your keyboard from the DASHBOARD.
3. Open the “Profile” dropdown menu.
4. Click the three dots icon beside APPLICATION PROFILES.
5. Click the three dots (...) next to "Add Profile" and choose "add empty profile" or "add default profile".
   Note: If the application is missing from the profile menu, choose “Add Application”, select application from the dropdown menu, and pick a name for the profile that will appear after pressing “ok”.
6. Click "Ok".
7. Select an application from the drop-down menu or search from a folder.
8. Create a name for your new profile.
9. Add a description, if desired.
10. Click ”Ok.”

In the action tab
Create custom actions through:

• Custom actions tab in the action panel
• Pressing (...) next to a stored custom actions folder.

If you did not create a custom action into a group, it will be added after the groups as a separate action. Then, you can drag or copy into a group after creating it. 

After selecting the type of custom action you want to create, the corresponding action editor will pop up on the lower right corner of the screen to let you customize the action.

Directly from the device
Click the + action on the button and select the type of custom action you want to create.

Import:

1. Open the Loupedeck software.
2. Click “Profile” > “Import profile”.
3. Select the downloaded custom profile.
4. Click the folder icon.
5. Select the application and enter the profile name.
   Note: Skip steps 4 and 5 if there is previously existing application support to said profile.
6. Click “Ok”.

Export:

1. Open the Loupedeck software.
2. Click “Profile”.
3. Click the three dots next to the application of the profile you will export.
4. Click the three dots next to the profile.
5. Click “Export profile”.

1. Go to the “Application Profiles” dropdown.
2. Hover over the application and click the three dots next to it. The list of the available profiles for that specific application will be shown here.
3. Click the three dots that appear on the right side of the profile.
4. Rename, export, or delete a profile.

Desktop actions

1. Open the Loupedeck software.
2. Go to “Main profile”.
3. Go to the "Desktop Actions" tab in the action panel or click on the OS icon to see the available desktop actions.

Custom actions

1. Open the Loupedeck software.
2. Go to "Main profile".
3. Click the “Custom” icon.
4. Choose a custom action you would like to customize from the list of custom actions.

Universal Plugin actions

1. Open the Loupedeck software.
2. Go to “Main profile”.
3. Click the “Hide and show plugins” tab to enable or disable universal plugins in the profile.
4. Press "X" to exit the tab.

1. Go to the “Application Profiles” dropdown.
2. Hover over the application and click the three dots next to it. The list of the available profiles for that specific application will be shown here.
3. Click the three dots that appear on the right side of the profile.
4. Rename, export, or delete a profile.

In the action tab
Create custom actions through:

• Custom actions tab in the action panel
• Pressing (...) next to a stored custom actions folder.

If you did not create a custom action into a group, it will be added after the groups as a separate action. Then, you can drag or copy into a group after creating it. 

After selecting the type of custom action you want to create, the corresponding action editor will pop up on the lower right corner of the screen to let you customize the action.

Directly from the device
Click the + action on the button and select the type of custom action you want to create.

1. Click on the menu icon on the upper-left corner of the Loupedeck software.
2. Click on “Language”.
3. Click on your preferred language.

1. On your Windows PC, click the arrow on the Windows toolbar > right-click on the Loupedeck icon > “Stop Loupedeck”.
2. Press the Windows button.
3. Type “Add or remove programs”.
4. Find and click the Loupedeck software.
5. Click “Uninstall”.
6. Download the latest Loupedeck Software version.
   Note: Make sure all editing apps and other programs are closed.
7. Run the installer.
8. Reboot your computer once the installation is complete.

1. Press the Windows button.
2. Type “Add or remove programs”.
3. Find and click the Loupedeck software.
4. Click “Uninstall”.

5. Once uninstalled, proceed with the following steps:

   1. Open File Explorer and go to “C:\Users\<YourUsername>\AppData\Local\” and locate the Loupedeck folder then delete it.
   2. Open File Explorer and go to “C:\Users\<YourUsername>\AppData\Roaming\” and locate the Loupedeck folder then delete it.

   Note: If the AppData folder is hidden, click “View” and check “Hidden items”.

1. Launch the Loupedeck software.
2. Click on the Loupedeck account icon at the upper-right corner of the app.
3. Select "Device settings" > “DEVICE CONFIGURATION”.

• Right-click on the Loupedeck icon in the System tray > “About”.
• Search for “Add or Remove programs” in Start search window > locate “Loupedeck”. The Loupedeck app is listed with the software version.

1. Right-click on the Loupedeck icon from the System tray.
2. Click “Restart Loupedeck”.

• Update the Windows 10 Operating system to the latest version:
  1. Click the Start menu > Settings > Update & Security > Check for updates.
  2. Restart your computer.
• Reinstall the .NET framework
  1. Install the latest .NET framework version.
  2. Choose the first Download .NET Framework Runtime option.
  3. Download the latest Loupedeck software again.
  4. Run the Loupedeck installer.
• Install the Loupedeck Software with a newly created Windows Administrator user
  1. Click Start menu > Settings > Accounts > Other Users > Add someone else to this PC.
  2. Change the account type of this user to "Administrator".
  3. Log out of your current account by clicking "Start" > "Sign out".
  4. Sign in with the newly created account.
  5. Install the Loupedeck Software (run as administrator).
  6. Log back to your original account and run the Loupedeck Software.

1. Right-click on the Loupedeck icon in the System tray and choose “Troubleshooter“.
2. Click “Start logs collection” to restart Loupedeck.
3. Perform the steps again where the reported issue was encountered and take note of the details of these steps.
4. Click “Stop logs collection” in the Troubleshooter window once the issue comes up. A zip file containing these logs will be created and saved on the Desktop.
5. Send the zip file to us together with your notes.

1. Enter “Services” in the Windows Search field.
2. Locate “Windows Audio Endpoint Builder”.
3. Right-click on the “Windows Audio Endpoint Builder” > “Restart”.

In some cases, the action on the action panel goes missing. The Loupedeck software indicates the action as N/A (Not Available) even if the action was already mapped to the profile.

Here are some reasons why the action is showing as N/A:

• The target application no longer has that functionality
• The functionality has been significantly changed/upgraded
• The functionality has been deleted for some reason.

Note: The N/A action can be removed normally or replaced by dragging another action over it.

If the Loupedeck software was installed before any installation of OBS Studio was present on your computer, re-install the Loupedeck software to ensure that it properly connects to OBS Studio.

Disable the "Dynamic Mode" in your profile settings, or use the Dynamic Mode action in the "Loupedeck Device Actions" tab to disable the Dynamic Mode.

Start your OBS Studio before trying to create new actions for Scenes or sources within the Loupedeck Software.

• Plugin - a small program located between the Razer Stream Controller and the application in use. Each application has its own dedicated plugin, which does two things:
  • Work as translator between the "Loupedeck language" and "Application's language".
  • Deliver the translated commands from Razer Stream Controller to the application or vice versa.
• Profile - Each target application (using the plugin) is controlled through a profile. The profile contains all the mapping information of the whole device. This saves which action is mapped to which button.
• Action or Adjustment - An action, a press function, is mapped to a button. Meanwhile, an adjustment, a rotational function, is mapped to a dial. Each action or adjustment causes a reaction on the target application. A "Play" action starts playback, and "Main Volume" would adjust the output volume.

Plugins are software add-ons that allow the user to have precise control over the software. It is located between the target application and Razer Stream Controller. The target application provides a set of features to the plugin to which the plugin connects to. These features, actions, can be mapped on the Razer Stream Controller.

Control Center is a widget which takes control of your Razer Stream Controller. It can be identified, when mapped on a touch button, from orange color strips. Control Center can be assigned to the device like any other action, but the content of a control center cannot be altered. The actions and adjustments within a control center is pre-determined by the plugin of the target application.

The Loupedeck profiles are stored at C:\Users\<YourUsername>\AppData\Local\Loupedeck\Applications.